
Case Study: Bookmaker tests publishers ahead of Euro 2024
In today's article from the Case Study series, we present a success story of cooperation with our client, who is one of the leading bookmakers on the market. The client approached us with the challenge of acquiring new users who would not only create an account, but also make their first deposit. This was a task that required precise planning and execution, as competition in the bookmaking industry is fierce and users are often bombarded with offers from various sources. Understanding the customer's specific needs and detailed market analysis were key to developing an effective marketing strategy.
We started with an in-depth analysis of the market and the identification of the profile of the ideal customer, which allowed us to direct our activities to the appropriate target group. Then, we decided to use two effective communication channels: e-mail marketing and SMS marketing. Both of these channels allowed for direct and personalized communication with potential customers, which increased the chances of their engagement and conversion.
Thanks to the precise targeting and personalization of our activities, we were able to achieve impressive results. Our marketing campaigns yielded a Conversion Rate (CR) of 1.5%, of which more than 1% new users made their first deposit. These results far exceeded the expectations of the client, who was not only satisfied with the results achieved, but also decided to continue the cooperation and plans to significantly increase the budget for marketing campaigns during the upcoming Euro 2024.
Below we describe step-by-step how we achieved mutual success, providing details of our strategy and campaign implementation. We invite you to read more!
Determine the profile of the ideal customer
Our cooperation began with a thorough market analysis and the definition of the Ideal Customer Profile (ICP). For bookmakers, the ideal customer is a person of legal age, interested in sports, with a willingness to take risks and with a stable source of income. We focused on understanding their behavior, preferences and habits, which allowed us to better tailor our strategy. We analyzed demographic, psychographic and behavioral data to create a detailed profile that also included device and channel preferences.
We identified that the bookmaker's ideal customers often use mobile devices and prefer fast, direct communication. That's why we focused on channels that allow for immediate contact and offer a high level of personalization - email marketing and SMS marketing. Emails allow us to send detailed offers, tips and information about promotions, while SMS provides quick and direct contact, ideal for sending reminders and short, encouraging messages.
By carefully defining the ICP, we were able to create marketing campaigns that were not only effective, but also well tailored to the needs and expectations of our target audience. This approach enabled us to effectively reach potential customers and maximize the results of our marketing efforts.
Selection of action channels
We decided to use two main tools: email marketing and SMS marketing. These communication channels allow direct contact with potential customers and offer a high level of personalization of the message, which is crucial for effective marketing campaigns.
E-mail Marketing
E-mail marketing allowed us to create personalized campaigns that were tailored to different segments of our audience. We sent regular newsletters containing sports news, promotions and special offers on betting. The campaigns were designed to engage users at different stages of their customer journey - from registration, to first bets, to regular use of the bookmaker's services.
Each email was carefully designed to capture the attention of recipients and encourage them to take action. We used dynamic content that automatically adapted to users' preferences and activity history. This allowed us to send more relevant and interesting offers, which increased engagement and conversions. Regular analysis of the campaign's results allowed us to continuously optimize and adjust the strategy, which resulted in the growing effectiveness of email marketing.
SMS Marketing
At the same time, we ran SMS campaigns to immediately reach customers with the most attractive offers. SMS messages were short, concise and contained direct calls to action (CTAs), resulting in high open and response rates. The SMS messages informed users about upcoming sports events, special promotions and bonuses for quick actions, such as making a deposit or placing a bet on a specific match.
SMS campaigns were an ideal tool for responding quickly to current events and promotions, which allowed us to stay in touch with users and motivate them to be active. Thanks to the use of personalization and segmentation, SMS messages were tailored to individual user preferences, which significantly increased their effectiveness.
Through a combination of email marketing and SMS marketing, we were able to effectively reach potential customers, engage them and convert them into active users of the bookmaking platform. These integrated marketing activities contributed to high conversion rates and customer satisfaction with the campaign results.
Implementation and monitoring of results
During the campaign, we regularly monitored the results, analyzing key performance indicators (KPIs). Our efforts yielded impressive results that clearly demonstrate the effectiveness of the marketing strategies employed.
Analysis of campaign results
Regular monitoring of the campaign allowed us to keep track of its progress and make the necessary adjustments to maximize the effectiveness of the effort. We focused on key metrics such as conversion rate (CR), email and SMS open and response rates, and the number of deposits made by new users.
Conversion rate (CR)
The conversion rate was 1.5%, which is a very good result in the bookmaking industry. This indicator shows that our marketing campaigns were well-planned and successfully attracted new users to open an account on the bookmaking platform. The high CR is the result of accurate targeting, personalization of the message and attractive offers.
Deposits from new users
More than 1% of newly acquired users made their first deposit, which translated into a direct increase in customer revenue. This is a key indicator, as it indicates the real effectiveness of the campaign in converting new registrations into active revenue-generating customers. Thanks to our actions, the client saw a significant increase in the number of active users, which improved the financial results.
User involvement
In addition to key metrics, we also monitored user engagement by analyzing open and click-through rates for email and SMS campaigns. Regular newsletters and SMS messages with direct calls to action enjoyed high open and response rates, indicating that they effectively engaged recipients and maintained their interest in the bookmaker's offerings.
Conclusions and follow-up
The satisfactory results of the campaign confirmed that our strategy was effective and well adapted to the specifics of the bookmaking industry and the client's needs. Thanks to regular monitoring of the results, we were able to optimize our activities on an ongoing basis, which translated into impressive results.
Satisfied with the results, the client has decided to continue the cooperation, planning to significantly increase the budget for marketing campaigns during the upcoming Euro 2024. Our experience and success in the campaign to date provide a solid foundation for further development of cooperation and achieving even better results in the future.
Summary
Our campaign for the bookmaker demonstrates the importance of a thorough understanding of the client's needs and expectations and the appropriate selection of marketing tools. The cooperation began with an in-depth analysis of the market and determination of the ideal customer profile (ICP), which allowed us to precisely target our activities. Thanks to personalized email and SMS campaigns, we were able to not only acquire new users, but also increase their engagement and loyalty. Every step, from the creation of content to the analysis of results, was carefully considered and tailored to the specifics of the bookmaking industry and the individual needs of the client.
Personalized email campaigns allowed us to reach our audience with content that was of most interest and value to them. Regular newsletters with sports news, special offers and bonuses not only attracted new users, but also built long-term relationships with existing customers. Personalization of messages increased user engagement, which translated into more activity on the bookmaking platform.
At the same time, SMS campaigns allowed the most attractive offers and reminders of upcoming events to reach users immediately. Short, concise messages with direct calls to action (CTAs) were effective in motivating recipients to respond quickly. The high open and response rates for SMS messages were evidence of the effectiveness of this channel in generating immediate action.
Our campaign has not only produced tangible results in the form of new registrations and deposits made, but has also built a solid foundation for the further development of cooperation. We look forward to further challenges and successes, especially in the context of the upcoming Euro 2024, which presents an excellent opportunity to increase user engagement and maximize campaign results.
Are you interested in a similar campaign for your company? Contact us and we will help you achieve success! Our experience and proven marketing strategies can bring significant results for your business as well. Trust the experts and let us work together to achieve your goals.